SLAs are important service definitions for platform availability and incident response. “Purchased offers” refers to the services, subscriptions and licenses of offers that you have purchased directly or through a licensed reseller under orders. In addition to the new ALS, Splunk reduces the price of the cloud version of its platform by 33%. Rangnath says the reduction is the result of Splunk`s operational efficiency during the first nine months of cloud service operation. “documentation”: online user manuals, documentation and support and training materials that are published on Splunk`s website (for example. B in the case of docs.splunk.com/Documentation) or that can be updated from time to time by Splunk. 1.6 Configuration services. Subject to payment of the customer`s fees, Splunk provides the services of provision, use assistance, configuration and/or training (if any) in an order in accordance with Splunk`s general conditions for professional services at www.splunk.com/en_us/legal/professional-services-agreement.html. “Service Level Schedule,” a “Splunk” directive that applies to the availability and availability of a hosted service and, if applicable, offers service credits, as stated in it. “We always strive to increase value for our customers,” he says.
“We are a first-customer company. We have gained a lot of operational efficiency with this service over the past nine months and we are happy to share them with our customers. 15.28 “Third-party content” refers to information, data, technologies or materials made available to the Customer by third parties, which the Customer conceded and added to a service or ordered Splunk to install in conjunction with a service. third-party content, but is not limited to web or offline software applications, data services or content provided by third parties that collaborate with Splunk software or a service. B for example, a software application developed by the Or for the client or a third-party software application that is available via www.splunkbase.com (whether they are classified as “Developer Support” or “Unsured”). Splunk provides telephone support (for most products), online documentation, web forums, emails and a web portal for submitting applications and tracking case status. Assistance cases are dealt with based on the priority levels of cases described above. When sending a request, customers select the priority of the first response by recording the case online in accordance with the priority guidelines below. Once the case has been received, Splunk customer support can change the priority if the issue does not meet the criteria for the selected priority and will notify the customer (electronically or otherwise) of that change. Splunk will respond to Splunk support requests in accordance with the guidelines below. Splunk Light customers who are provided as a cloud service are entitled to the support listed below with the names “Splunk Light.” A customer is not entitled to a service credit if he does not comply with his agreement with Splunk, including payment obligations.
The Service Level Commitment does not apply to downtime, suspensions or shutdown of splunk Cloud service (or Splunk content or Splunk software operated in conjunction with the Splunk Cloud Service) resulting from the result: “Hosted Service” refers to a technology service hosted and made available to you by or on behalf of Splunk. 2.3 Transmission of customer content. The customer is responsible for the purchase and maintenance of all telecommunications, broadband and computer equipment and services necessary for access and use of the services, as well as the payment of all related charges.
